Information for law enforcement

Sending a request

Use the contact form, choose the business topic, and start your message with the words Law enforcement request. Include your name, agency, badge or case number, a way to reach you, and the account, username or content you are asking about. Attach or describe the legal process you are relying on.

Preservation requests

On a valid request under 18 U.S.C. 2703(f) we preserve the named account's data for 90 days while you obtain legal process. Preserving means freezing a copy. We don't delete it in that time.

What information exists

• Account details: name, username and email address.
• Optional profile details the person chose to add (phone, address, location, instruments, bio, links, photo).
• Band content: events, availability, setlists, songs, gear, tasks, notes, comments and uploaded files.
• Sign-in and security records, including IP address and browser type, kept for 180 days.
• Daily database backups, kept for 14 days.

We do not hold payment card numbers; payments are handled by our payment processor.

How we respond

We respond to valid legal process. We may tell the person that their information was requested unless the law or a court order stops us, or unless doing so would put someone at risk. Emergency requests involving a risk of death or serious injury: say so at the start of your message.

This page is not legal advice and is not a promise to disclose anything without proper process.