Refund Policy

Paid plans aren't live yet, so nothing is being charged today and nothing below applies until billing turns on. The policy is here first so you can read it before you ever pay.

Cancel any time

You can cancel a paid plan whenever you like from your account. You keep the paid features until the end of the period you already paid for, and you are not charged again.

14-day refund

If you ask within 14 days of a charge (your first one or a renewal), you get that charge back in full. After 14 days we don't refund the current billing period.

Exceptions

• If we charged you by mistake, or charged you twice, we refund it no matter how long ago it was.
• If you told us you were 18 or older and you weren't, we close the account and don't refund charges (see the Terms).
• Gift codes and promotional time have no cash value and aren't refundable. A gift you bought but no one has redeemed can be refunded within 14 days of purchase.
• If we end your account for breaking the Terms, we don't refund the current period.

How to ask

Use the contact page with your account email and what happened. We're a small team and reply within a few business days. Refunds go back to the original payment method and usually show up within 5 to 10 business days, depending on your bank.

After a refund

Your account drops to the Free plan right away. Nothing you've entered is deleted: setlists, gear, schedule and the rest stay. Only the paid features go away. If you want the account deleted too, say so in the same request.

Chargebacks

Please write to us before disputing a charge with your bank. We'd rather fix it directly, and it's faster.